Customer Service

If you have ever wondered how important customer service can be to the success of your business let me cite an example. Amy sold a customer last week and as a requirement they needed to have ground plugs put in before installation....they forgot and when the installer came to put in the ATT UVerse he couldn't finish the install. As a consequence someone messed up and they were without phone and internet all weekend. The customer called Amy this morning, upset because they couldn't use either service. Amy jumped on her white horse (the telephone) and worked with ATT and the customer to come up with a solution. She spent most of the morning going up the chain and getting as good a resolution as possible. She wasn't sure the customer was totally satisfied, but she did everything she could do.

As she was leaving to start her evening she received a call from the customer asking her if she could come by the house, without asking why Amy said Yes and drove immediately to her home to get the ....NEWS??? Upon arrival she found the neighbors waiting for her and with the current customers referral she was able to sign the neighbor to begin ATT UVerse. They only reason she received the referral was because of the great customer service she gave to the customer in resolving her issues. They didn't tell her why they wanted her to come to their house, but admitted it was a final test of her dedication to great customer service and she passed with flying colors. So the next time you get someone with a problem, don't brush them off, give them the best service you can and maybe you too will reap the benefits of a satisfied customer.